Service Systems Design, MSc

Description Service design is the activity of planning and organising people, infrastructure, communication, media and components of a service in order to improve its quality, the interaction between service provider and customers and the customers’ experience. The Master’s programme in Service Systems Design will give you the technical, conceptual and methodological tools to work in this promising and innovative professional area.You will learn about planning and organisation of people, infrastructure, communication, media and components of a service, in order to improve its quality, the interaction between service provider and customers and the customers’ experience The programme covers crucial competences for the service designer, such as: Information technology, i.e. skills that allow you to understand programming and the organisation of complex IT systems. Social and user-related, i.e. competences that allow you  to talk with users, understanding their needs, and involve them in co-design and participatory practices. Design i.e. competences that allow you to suggest innovative combinations and solutions. Organisation and strategy; i.e. competences that allow you to understand the role of service design and the opportunities this profession discloses. Career Opportunities As a service designer, you will become a practitioner that collaborates with public and private companies in designing new services or redesigning existing services. Your expertise will be required in understanding, and addressing user requirements, communicating user experience, promoting users’ participation and supporting the internal organisation of services. Your cross-disciplinary competences, covering IT, design-related, engineering and management skills will allow you to cover strategic roles in service organisations. Admission Bachelor´s degrees from different disciplinary areas give access to the Master's programme in Service Systems Design, such as: Medialogy, Experience Design, Industrial Design, Global Business Informatics as well as Bachelor´s programmes within IT-communication, digital media, software development and economics. In addition, documentation may be required verifying that your proficiency in English is at an acceptable level. Read more about the language requirements of Aalborg University Apply directly at Aalborg University with all relevant documentation. To find out whether the level of your foreign certificate or diploma satisfies the general entry requirements, you should contact Aalborg University directly. A list of the most commonly recognized exams and diplomas can be found at the Danish Agency for Higher Education http://ufm.dk/en/recognition Exchange students should contact their home institution for information on application procedures and deadlines. Restricted admission The programme is subject to restricted admission. For furter information: http://www.en.aau.dk/education/master/service-systems-design/application-and-requirements/ Tuition There is a tuition fee for all full-time degree students who hold a citizenship from outside EU/EAA/Switzerland. Students within an exchange programme are not required to pay tuition. For Further Information Information from the Danish Agency for Higher Education can be located at http://ufm.dk/en You will find information about the Danish assessment of foreign qualifications in Guide to diploma recognition About the Educational System in general visit the section The Danish Higher Education System

Living costs€1,770 a month in Copenhagen, rent included

€21,240

Living costs from SiT estimate from livingcost.org city data (Nov 2026), converted from USD at the ECB reference rate of 30 Oct 2026 (1 EUR = 1.1172 USD)

Typical requirements in Denmark for this degree level. Your advisor gives you the final list.

• A completed qualification that gives access to Master's Degree study.
• Academic transcripts and any programme-specific assessment the institution asks for.
• Your advisor checks the final requirements for your education system and intake.

Confirm the accepted English-language evidence with the institution for the selected intake.

Prepare for and book LanguageCert Academic with SIT Connect

A typical checklist for this degree level. Your advisor gives you the final list.

The central catalogue records this programme as accredited.